AI Receptionist Service Terms
Version 2026-09-06. In effect from September 6, 2026.
These terms set out what Samro Studios Inc. provides when it answers your calls, what you pay for it, and how either of us ends the service. You accept them by checking the box at signup.
1. The service
Samro Studios Inc. provides the Client with an AI receptionist that answers the Client's calls, holds a conversation with the caller, books appointments where the Client has connected a calendar, and passes the caller's details on by text and by email. The service covers inbound calls to the number Samro Studios provides or to a number the Client forwards to it.
2. Price and taxes
The service costs $297 per month, in Canadian dollars for a Client in Canada and in United States dollars for a Client in the United States. Applicable sales taxes are added at checkout and on every invoice, calculated from the billing address the Client provides. There is no setup fee.
3. Free first month and card on file
The Client provides a payment card at signup and nothing is charged for the first 30 days. The free period starts on the day the Client signs up.
The receptionist goes live on the date Samro Studios confirms by email that the receptionist number is answering. If the receptionist goes live more than 2 days after signup, Samro Studios extends the free period so that it ends 30 days after the go live date, and confirms the first charge date by email.
4. Billing
The service is billed monthly in advance on the card on file. Each payment covers the month that follows it. The billing day is the day the free period ends under clause 3, and the first charge falls on that day.
5. Cancellation
The Client ends the service from their client portal at any time. The service runs to the end of the month already paid for and then stops. Payments already made are not refunded in whole or in part.
6. Fair use
The plan covers unlimited calls for a business of ordinary size, which these terms define as up to 1000 answered calls a month. Past that Samro Studios contacts the Client and the two agree on a plan that fits the volume. There is no meter, no per call charge and no interruption of the service without that conversation.
7. Changes to price and terms
Samro Studios may change the price with at least 30 days' notice by email. A Client who does not want the new price ends the service before it takes effect, under clause 5.
Samro Studios may also publish a new version of these terms. A new version applies to the Client from the first renewal that falls at least 30 days after Samro Studios sends notice of it by email. The version the Client accepted stays available at its own dated address.
8. AI disclosure and call recording
The receptionist is an automated assistant. At the start of every call it states that it is an AI assistant and that the call is recorded. Recordings and transcripts are stored so the Client can review them in the client portal.
9. Client responsibilities
The Client provides accurate information about the business for the receptionist to work from and keeps it up to date. The Client uses the service lawfully. The service answers inbound calls: the Client does not use it for outbound campaigns without the prior consent of the people called.
10. Data and privacy
Samro Studios processes call data on the Client's behalf as a service provider under Quebec's Law 25 and any other privacy law that applies. Call data is used to run and improve the Client's own service and is never sold. The Client may ask for their call data to be deleted, and it is deleted within 30 days of the request except where the law requires Samro Studios to keep it.
11. Failed payment
If a payment fails, Samro Studios notifies the Client and may suspend the service seven days after the failure, until payment is settled. A suspension does not end these terms.
12. Limitation of liability
Samro Studios does not guarantee any number of calls answered perfectly, bookings, leads or sales. To the extent the law allows, the total liability of Samro Studios under these terms is limited to the fees the Client paid in the three months before the claim.
13. Termination for breach
Either party may end these terms if the other breaches them and does not fix the breach within 14 days of written notice.
14. Governing law
These terms are governed by the laws of the province of Quebec and the laws of Canada that apply in it. The courts of the judicial district of Montreal have jurisdiction.
15. Founding client price lock
Where Samro Studios has confirmed in writing that the Client is one of its first ten founding clients, the monthly price stated in clause 2 is locked for as long as the Client's subscription is not cancelled, and the price change described in clause 7 does not apply to it. A suspension for a failed payment under clause 11 does not end the price lock where the payment is settled within 30 days of the failure.
The price lock is given in exchange for a short written testimonial, which the Client provides within 60 days of the go live date and which Samro Studios may publish alongside the Client's business name. If no testimonial is provided within those 60 days, the price lock ends and the then current price applies from the next renewal.